Position Title: Health Information Technician II

Department: Health Information Management

Reports To: Revenue Cycle Director

Purpose of Position:

Perform higher level administrative duties related to the storage and retrieval of health information, process repetitive documents in accordance with established procedure. 

Uphold the organization’s vision, mission, and corporate values. Demonstrate understanding of and compliance with organization’s policies, procedures, code of conduct and work rules.

Essential Functions:

• Perform competency needs assessment of HIM staff and determine gaps or areas of improvement.
• Perform high level administrative support to the department including, but not limited to, overseeing the assembling and processing of patient charts, analyzing for deficiencies, birth & death registrations, patient census data and legal release of information
• Monitor the accuracy of the storage and retrieval system and electronic health record to validate established processes are followed 
• Provide exemplary customer service to providers and other hospital staff when necessary to resolve issues, answer questions and assist with problem solving
• Cross-train to provide back-up support for other functions within the HIM, Admissions and Patient Accounts departments
• When providing back up support, process billing for services, resolve delinquent accounts, prepare payment plans, monitor adherence to plans, and direct account to outside collection agencies when necessary
• Perform other duties as assigned

Personal Traits:

All Norton Sound Health Corporation employees are expected to consistently demonstrate the organization’s values: integrity, cultural sensitivity and respect for traditional values, continual learning and improving, compassion, teamwork and pride. Employees are expected to demonstrate integrity, professionalism, accountability, cooperation with and consideration of others.

Required Knowledge:

All Norton Sound Health Corporation employees are expected to have general knowledge of typical office technologies such as computers, printers, copiers, fax machines, and typical office software.

Job Specific knowledge is listed below:

• Knowledge of health information storage and retrieval systems
• Knowledge of release of information requirements

Required Skills and Abilities:

All Norton Sound Health Corporation employees are expected to have a broad range of skills and abilities centered around a strong patient focus, efficient performance, and teamwork. All employees should have patient/customer service skills, interpersonal skills and good communication skills. All employees should have the ability to manage their time and organize their work to ensure efficient performance. In addition, all employees should have the ability to follow policy, procedure and instructions, actively communicate with their supervisors to ensure understanding and manage their work accordingly. Finally, all employees should have the ability to understand and manage patient/customer confidentiality.

Job specific skills and abilities are listed below: 

• Above average customer service skills
• Above average administrative skills ie. computer use and other office equipment
• Ability to manage multiple priorities

Minimum Requirements

Physical Requirements:

• Sit more than half the workday
• Stand and/or walk more than half the workday
• Bend, stretch, twist, crouch and/or reach
• Use hands and arms to operate office equipment for repetitive motion tasks consistently for more than one hour at a time
• Lift or carry unaided 25 to 50 pounds
• Push or pull using up to moderate force
• See and hear with normal acuity

Working Conditions:

• Work is conducted in a standard office environment but may enter a typical clinical environment which could include exposure to latex, biohazrd or other harmful substances
• No travel required